Refund Policy

Thank you for shopping at officestationery.lk. We value your satisfaction and strive to provide the best online shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of purchase. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must also be in the original packaging.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

  • If approved, your refund will be processed to the same payment method used on this website.

  • Shipping charges from the original order will not be refunded.

Exchanges

If you’d like to exchange an item (for example, for a different size, color, or style), please contact our customer support team within 7 days of receiving your order. We’ll provide instructions on how to proceed.

Non-Returnable Items

Please note that the following items cannot be returned or refunded:

  • Gift cards

  • Downloadable software products

  • Personalized or custom-made items

  • Perishable goods

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately. We’ll arrange for a replacement or issue a refund, based on your preference and product availability.

Return Shipping

  • You are responsible for the cost of return shipping, unless the return is due to our error (e.g., incorrect or defective item).

  • If the return is our responsibility, we will provide a prepaid return shipping label.

Processing Time

Refunds and exchanges are processed within 14 business days after we receive your returned item.

  • The refund may take additional time to reflect in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding this policy, feel free to reach out to our customer support team. We are here to make your shopping experience smooth and worry-free.

Creative Supplier Pvt Ltd
No: 51/1, St. Michael’s Road, Colombo – 03
Western Province 00300, Sri Lanka